Refund policy
Return & Exchange Policy
Custom Order Cancellation & Refund Policy
- Artwork Approval
We provide free virtual proof for your confirmation before production. You must approve the design draft in writing (email/WhatsApp). Your approval confirms all logo, color, text, size details are correct.
- Before Production Launch
If you cancel the order prior to us sending goods into production, we reserve the right to charge artwork setup fees, graphic design fees and any non-reversible supplier pre-order costs.
- After Production Starts
Once printing, engraving or manufacturing has commenced, orders cannot be canceled, returned or refunded, as products are customized with your exclusive logo and cannot be resold to other buyers.
- What we DO compensate
We take responsibility only for:
- Printing errors made by our side (wrong logo, wrong color, wrong layout against approved proof)
- Damaged/defective items due to production & shipping
Claims must be submitted with photos within 7 calendar days upon receipt.
- Not eligible for refund/remake
- Mistakes on logo/text information provided by buyer
- Change of mind after artwork approval
- Incorrect quantity, style selected by customer
- Dissatisfaction with color difference within normal industry printing tolerance
In order to return/exchange, please submit your return/exchange request on order, then we will process your after-sales request immediately, after we receive your returned goods whose main product is not damaged or can be re-saled, we will process the refund right away. Thanks for choosing our products!